Harbor Creative Agency
Issued Apr 20, 2026
Baseline diagnosis

Harbor Creative Agency: your CORE grade

How you show up today across the four pillars we grade every month. This is the starting line.

C+

Overall grade

Healthy fundamentals, real spend leaks. The path to a B+ is clear and doesn't require more budget.

72/100
Variance from ideal

Pillar grades

Each pillar independently graded on a 1–10 scale.

B

Credibility

8 / 10
✓ 217 reviews at 4.7★
✓ 3 press mentions Q1
✓ Domain authority 58
D

Optimization

4 / 10
✗ $8.4k/mo waste
✗ No negative KW list
✗ LP CVR: 1.2%
A

Reputation

9 / 10
✓ NPS 67 (best in class)
✓ 91% response rate
✓ 4.7 avg rating
C

Engagement

6 / 10
▲ Bounce: 68%
▲ Email capture: 0.9%
✓ 42k monthly visits
AI

AI overview citation: Active

You appear in AI Overviews for 12 of your top 50 tracked queries — above the category median of 7.

Key findings

The specific things moving your grade up or down.

OptimizationCritical

11 campaigns burning budget below target ROAS

Combined spend of $8,400/month returning 0.6× ROAS. Pausing these alone recovers $62k/year.

OptimizationCritical

Zero negative keyword strategy

2,100 clicks/month from irrelevant search terms. Basic negative list would reclaim ~$2,100/mo.

EngagementGap

Primary landing page CVR is 1.2%

Category average is 3.4%. One LP rewrite is the single biggest lever in this audit.

ReputationStrength

Response rate at 91%

You reply to almost every review within 48 hours. This is the #1 driver of your A grade here.

CredibilityStrength

Domain authority ahead of all direct competitors

DA 58 vs competitor avg of 42. You're earning organic trust faster than you're spending paid.

Ready to see the plan?

We turned these findings into a phased 90-day action plan with specific owners, dates, and expected grade impact.

View the action plan →